Fix 'unable to initialize the Microsoft Exchange Information Store service' error

Information Store is the most important component in MS Exchange Server as it is responsible for the storage of important edb files as well as for the smooth functioning of the server. But at times, the circumstances occur where you are unable to initialize the Microsoft Exchange Information Store service which generally occurs due to exchange database file corruption.

Consider a practical situation in which while using MS Exchange Server 2003, when you are trying to start up the Information Store service, you are not allowed to do so and the following error description along with event id 5000 is logged in the event log:

Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Date: 1/21/2004

Time: 4:36:06 PM

User: N/A

Computer: EXCH2B

Description:

Unable to initialize the Microsoft Exchange Information Store service. Error. ”

Cause:

  1. Problems associated with the current version of Exchange server can be the error cause.
  2. Another reason is the edb file corruption which can be due to unexpected shutdown , virus attack, hardware problems etc.

Solution:

In order to get rid of Exchange event id 5000, you can try out the following resolutions:

At first, download the latest hotfix from the Internet and install in onto your system. After this, restart your PC to experience the changes

But even after this ‘unable to initialize the Microsoft Exchange Information Store service' error remains then you can make use of Eseutil utility to resolve up the edb corruption issues. On the contrary, you can also opt for corrupted Edb repair tool which is considered as a professional tool to repair corrupt or damaged edb files without making any changes in the original files.